Part 1: Booking Terms & Conditions (Terms of Service)

Terms of Service — The Cove Riverwalk Villas

This Agreement governs any reservation made with Ironwood Holdings, Inc. DBA The Cove Riverwalk Villas (“The Cove”), regardless of booking source or platform. By completing a booking, You (hereinafter “Guest”) accept these Terms of Service (“Terms”), our Privacy Policy, and our Property Rules (collectively, the “Agreement”).

1) Vacation Rental; Governing Law; Venue

This is a vacation rental under the North Carolina Vacation Rental Act (N.C.G.S. §42A). These Terms are governed by North Carolina law with exclusive venue in New Hanover County courts.

This agreement also applies to all persons who enter The Cove’s property, dock, or houseboats as part of or at the invitation of a Guest, whether the booking was made directly or through a third-party platform.

The Guest agrees and acknowledges that any and all persons invited by the Guest (“Licensee”) have been and/or will be provided a copy of these Terms and Conditions prior to invitation; and Guest further agrees to assume any and all liability incurred by The Cove, their other guests or other guests’ invitees, vendors, affiliates, agents, and owners by such Licensee.

Applicability to all Guests: All Guests staying at or visiting The Cove—whether booked directly or through third-party platforms such as Airbnb or Vrbo—are subject to The Cove’s Property Rules, safety policies, and assumption of risk provisions. These terms apply to anyone entering or using The Cove’s docks, houseboats, or common areas. Guests acknowledge the inherent risks associated with staying aboard a floating vessel and accessing dock areas and agree to release and hold harmless The Cove, its owners, and affiliates for injuries, loss, or damage to the maximum extent allowed under North Carolina law.

2) Water/Dock Assumption of Risk; Environmental Standards

Staying aboard a floating vessel and accessing docks involves risks such as slips, falls, and water hazards. By booking, you assume all such risks and agree to release and hold harmless The Cove from any and all liability to the maximum extent allowed by North Carolina law.

No dumping of trash, oils, grease, or other materials into the water or drains; septic-safe toilet paper only.

3) Trust Account; Taxes

All advance payments are deposited into a regulated North Carolina trust account in accordance with N.C.G.S. §42A-19. Applicable taxes are collected and remitted, including 4.75% NC State, 2.25% County, and 6% Room Occupancy Tax (13% total), subject to change.

4) Payments; Cancellations

Payment: 50% due at booking; balance due 7 days before check-in.

Cancellation: Full refund up to 14 days before arrival; 50% refund up to 7 days; no refund thereafter. Refunds of taxes or fees will be processed as required by law.

5) Check-In / Check-Out; Extensions

Check-in: 4:00 pm

Check-out: 10:00 am

Extensions: Early check-in (guaranteed 2:00 pm) and/or late check-out (to 12:00 pm) may be requested after booking for $50 each, subject to approval and availability. Unauthorized late check-out may be charged as an additional night at the current listed rate.

6) Occupancy & Use; Property Rules

There is a maximum of 10 people on board at any time. Rental is for residential or vacation use only. Guests must follow the Property Rules in effect at the time of occupancy (available at https://thecovewilmington.com/propertyrules), which are fully incorporated herein by reference. Property Rules are updated from time to time, as are Port City Marina rules. Violations may result in termination without refund.

7) Pets & Service Animals

Pets are permitted only in designated pet-friendly houseboats with a $75 per stay fee. Guests are responsible for any pet-related damages and excess cleaning. In non-pet units, only ADA-recognized service dogs are allowed. Emotional support animals are not service animals and are only allowed in pet-friendly units.

8) Maintenance; Temporary Outages

The Cove will maintain a fit and habitable accommodation and will use commercially reasonable efforts to repair utility, HVAC, internet, or appliance failures within a reasonable time. No refunds are provided for temporary outages while repairs are underway.

9) Reassignment; Double Booking

The Cove may reassign a reservation to an equivalent or upgraded unit due to maintenance, emergency, or double booking. If reassignment is not feasible, The Cove will refund amounts paid, which is the Guest’s sole remedy.

10) Force Majeure

The Cove is not liable for events beyond its control such as severe weather, power outages, or government actions. Where feasible, The Cove will reassign or refund per policy.

11) Credit Card Authorization; Damages

Guests authorize The Cove to charge the card on file for damage, missing items, excessive cleaning, unauthorized late check-out, or rule violations causing loss or costs.

12) Emergency Entry; Privacy

The Cove may enter without notice only for true emergencies involving safety or property protection. Otherwise, reasonable notice will be provided.

13) Indemnity; Liability Cap; Class-Action Waiver

Guests agree to indemnify and hold harmless The Cove and its affiliates, to the maximum extent allowed under North Carolina law, for claims arising from use or occupancy.

Liability Cap: The Cove’s total liability is limited to the total amount paid for the reservation, except where prohibited by law.

Class Action Waiver: Guests agree that any claims will be brought individually.

14) Electronic Signatures; Consumer Disclosures

By agreeing electronically, you consent to the use of electronic signatures and records in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN). You may request a paper copy of this agreement by contacting The Cove at info@thecovewilmington.com.

To access or retain an electronic copy, you must have an internet-enabled device capable of viewing PDF or Word files. You may withdraw consent to electronic transactions at any time by notifying The Cove in writing, but doing so may affect your ability to complete or manage a booking electronically.

15) Acceptance

Completing a booking constitutes your acknowledgement, understanding, and acceptance of these Terms, the Privacy Policy, and Property Rules.

Part 2: Website Terms & Conditions

These terms and conditions outline the rules and regulations for the use of The Cove Riverwalk Villas’ website, located at www.thecovewilmington.com.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use this site if you do not agree to all of the terms and conditions stated here.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice, and all Agreements: “Guest,” “You,” and “Your” refer to you, the person accessing this website and compliant with the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to The Cove Riverwalk Villas, owned and operated by Ironwood Holdings Inc. “Party,” “Parties,” or “Us,” refers to both the Guest and ourselves.

All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing our hospitality services to Guests in the most appropriate manner, in accordance with and subject to applicable law.

License

Unless otherwise stated, The Cove Riverwalk Villas and/or its licensors own the intellectual property rights for all material on this website. All rights are reserved. You may access this site for your own personal use, subject to the restrictions set out in these terms and conditions.

You must not:

Republish material from this website
Sell, rent, or sub-license material from this website
Reproduce, duplicate, or copy material from this website
Redistribute content from this website

This Agreement begins on the date of your first website access.

Guest Comments and Reviews

Certain areas of this website may allow users to post opinions or reviews. The Cove Riverwalk Villas does not filter, edit, publish, or review comments prior to their posting. Comments do not necessarily reflect our views or opinions; they represent those of the person who posted them.

To the extent permitted by law, The Cove Riverwalk Villas shall not be liable for any comments or for any loss, damages, or expenses caused by their use or publication.

By posting comments, you warrant and represent that:

• You have all necessary licenses and consents to post them;

• They do not infringe on any intellectual property rights of third parties;

• They do not contain defamatory, offensive, or unlawful material; and

• They will not be used for solicitation, promotion, or other commercial activities.

By submitting comments, you grant The Cove Riverwalk Villas a non-exclusive license to use, reproduce, and edit your comments in any media or form.

Hyperlinking to Our Content

The following organizations may link to our website without prior written approval:

• Government agencies

• Search engines

• News organizations

• Online directory distributors that link to other businesses’ websites in the same manner

Other organizations may request permission to link to our website by contacting us at info@thecovewilmington.com. Please include your name, organization name, contact information, and the URLs you intend to link to.

Approved organizations may hyperlink to our website by:

• Using our corporate name;

• Using the uniform resource locator (URL) being linked to; or

• Using any other description that fits within the context of their site.

Use of The Cove Riverwalk Villas logo or other artwork for linking is not permitted without written authorization.

iFrames

You may not create frames around our webpages that alter the visual presentation or appearance of our website without prior written permission.

Reservation of Rights

We reserve the right to request the removal of any links to our website. You agree to immediately remove any links upon request. We also reserve the right to amend these terms and conditions at any time. By continuing to link to our website, you agree to follow these linking terms.

Removal of Content

If you find any content or link on our website to be offensive for any reason, you may contact us at any time. While we will consider requests for removal, we are not obligated to do so or respond directly.

We do not guarantee that all information on this site is accurate or up to date. We do not promise that the website will always remain available or that its content will be free from errors.

Disclaimer

To the maximum extent permitted by applicable law, The Cove Riverwalk Villas excludes all representations, warranties, and conditions relating to this website and your use of it.

Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law

The limitations and exclusions of liability set out here apply to all liabilities arising under these terms, including those arising in contract, tort, or breach of statutory duty

As long as the website and its information are provided free of charge, The Cove Riverwalk Villas will not be liable for any loss or damage of any kind.

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